Subject: Tech Support Candidate - RAKESH MOHAN DHAWAN
From: RAKESH MOHAN DHAWAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 04:24:01 -0500

| | Tech Support Test

Name | RAKESH MOHAN DHAWAN
E-mail | [email-masked]
Phone Number | (+91) 6283895195
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | AMRITSAR
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NETPLUS BROADBAND PVT.LTD. | CLUSTER LEAD | WORKING | 20435
Previous Employer 1 | BLS INTERNATIONAL PVT.LTD. | DISTRICT MANAGER | 31 JAN 2017 | 18325
Previous Employer 2 | S2 INFOTECH PVT.LTD. | APPLICATION TRAINDER | 02 JUN 2016 | 11650

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i need to signup with the concern site where i want to login thereafter i can login in
Please list the steps to connect a Bluetooth speaker to your mobile phone. | switch on the bluetooth on both devices there after search in mobile for connectivity than pair it .
What according to you makes you a good candidate for customer service or technical support job? | Its my polite behave and the way of talking as i did job in Passport Office i worked there as a trainer so this helps me to make me a good candidate
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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