Subject: Re: Tech Support Candidate - Vaibhav Tyagi
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 3 Mar 2021 02:12:56 -0700 (MST)

Vaibhav Tyagi 9313083425 HCL Doing the test Noida 47 Immediate 37000/- 37000/- 

I shared his details with you already 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 3 Mar, 2021, at 14:31, Deeksha Dadu <[email-masked]> wrote: 

First round, do clarify salary expectations beforehand 

From: Vaibhav Tyagi < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 2 March 2021 at 6:22 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Vaibhav Tyagi 

	

	
	
			Tech Support Test 
		
	Name 	Vaibhav Tyagi 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91(0)) 9313083425 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Sector 47, NOIDA 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Networking - advance 
Hardware - Advanced 
Speakers & Audio 
VoIP 
Cyber Security 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	HCL Technologies 	Specialist 	06/10/2020 	37191 
Previous Employer 1 	Convergys India Services 	Sr. Technical Support Officer 	10/03.2015 	
Previous Employer 2 	HCL Technologies BPO Services 	Sr. Customer Care Executive 	26/09/2011 	
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	The troubleshooting will primarily depend on the error that we are getting. 
1. Check if other websites are accessible or not 
2. Check Internet connection 
3. Check with other available web browser 
4. Clear Temporary files, cookies, cache of the Web Browser and Check 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	On Device -> Press Bluetooth Pairing Button 
On PC -> Start > Settings > Devices > Bluetooth & Other Devices > Add Bluetooth or Other Device > Bluetooth > Select the required device 

We can directly get to "Bluetooth & Other Devices" through the Bluetooth icon in taskbar system tray (if Bluetooth is already enabled on PC) 
	What according to you makes you a good candidate for customer service or technical support job? 	My knowledge regarding Technology and Work Experience in the field of Customer Service, Technical Support & IT Service Desk (L2) makes me a good candidate for the job. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4