Subject: Re: Tech Support Candidate - Sanjeev Goel
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 3 Mar 2021 02:11:22 -0700 (MST)

Will call us back 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 3 Mar, 2021, at 14:18, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Sanjeev Goel < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 3 March 2021 at 12:59 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Sanjeev Goel 

	

	
	
			Tech Support Test 
		
	Name 	Sanjeev Goel 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(0) 9999200450 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Dwarka, New Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Alpha Sea & Air Pvt. Ltd. 	Director 	Current 	
Previous Employer 1 	Elegant Jewels FZE, UAE 	General Manager 	March 2013 	
Previous Employer 2 	Neha Imports Exports Ltda, Brazil 	Country Manager 	July 2009 	
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. I will check the Internet connection 
2. If internet is ok, I will check if I am able to open other sites. 
3. If I am able to open other sites, I will check if the site address is typed correctly. 
4. I will clear the cache, close the browser and open again. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. On mobile phone, Click bluetooth icon to get it activated 
2. Go under settings, press locate my device. 
3. Click bluetooth speaker on, so that it is located 
4. Click search device 
5. As the name of the speaker appears on the available device, click on it and Pair it 
6. Sometimes a code or confirmation is also required for the connection 
	What according to you makes you a good candidate for customer service or technical support job? 	I have technical background, completed Engineering degree. 
I have work experience in IT related products. 
I have international exposure in business development. 
Handling and resolving query of clients. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5