Subject: Re: Tech Support Candidate - Nishant Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 3 Mar 2021 02:07:54 -0700 (MST)

He asked me to call at 6:30 pm 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 3 Mar, 2021, at 14:16, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Nishant Singh < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 3 March 2021 at 1:06 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Nishant Singh 

	

	
	
			Tech Support Test 
		
	Name 	Nishant Singh 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9311965616 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Tughlakabad Extension 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Adobe 	Technical Support Consultant 	Working 	34k 
Previous Employer 1 	Teleperformance 	Lead Technical Support Associate 	6th February 2021 	24k 
Previous Employer 2 	Swaraj Infratech 	Site Engineer 	20th October 2019 	25k 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1) I would first cross check the website address 
2) I would then try to open any other website 
3) I would check my network connectivity 
4) I will connect to a different network and then try to access the website 
5) I would then restart my computer 
6) I would look up the solution if there is some specific error with code 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1) Open Settings 
2) Click on bluetooth 
3) Toggle Bluetooth on 
4) Select the bluetooth speaker and pair it 

	What according to you makes you a good candidate for customer service or technical support job? 	Well first of all I have good technical knowledge and technical background. I love to troubleshoot on any device and in my last to last organization I was handling all the troubleshooting that a L2 does. That was because I have a positive attitude towards customer's and willingness attitude to resolve the technical issue to provide the resolution. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5