Subject: Re: Tech Support Candidate - Shahrukh Khan
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 3 Mar 2021 02:07:03 -0700 (MST)

His accent is strong 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 3 Mar, 2021, at 14:16, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Shahrukh Khan < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 3 March 2021 at 1:19 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Shahrukh Khan 

	

	
	
			Tech Support Test 
		
	Name 	Shahrukh Khan 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9680859047 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Hanumangarh Rajasthan 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
Certification in MCSA 2016 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Techmahindra ltd 	System engineer 	90 days 	25000 
Previous Employer 1 	Future soft pvt LTD 	System engineer 		
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of of i will check my network connection if required i will try to switch to any different available network then i will check my browser proxy settings. After checking proxy settings i will check check with browser reset/ clear cache. This will fix issue if not i will check ping,trace and nslookup status for mentioned url . 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	To connect Bluetooth to mobile i will follow below mentioned steps in my android device. 
Phone settings----other network and conditions- Bluetooth---then search for available device to pair the same with mobile 
	What according to you makes you a good candidate for customer service or technical support job? 	. I have advanced skills with customer support tools and currently working on same profile you need. Also, I have 4 years of experience as a technical support 
	On a scale of 1 - 5 please rate your fluency in spoken English 	3