Subject: FW: Tech Support Candidate - Aashish Barai
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 3 Mar 2021 09:06:43 +0000

First round

From: Aashish Barai <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 27 February 2021 at 6:53 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Aashish Barai

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Aashish Barai
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7018460982
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Noida Sector 53
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Wipro Infotech  System Administrator    2 Months        23000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. We have to check that system is connected with internet wia Wifi or LAN cable.
2. After that we need to check internet proxy.
3. We have to clear cache or cookies files.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      We have to enable Bluetooth option in our phone after that we need to check that Bluetooth option is also enable in Bluetooth speaker.
Now we have select Bluetooth speaker name in our phone & select it for pairing.
After entering Bluetooth speaker password in our phone we are able to hear Audio from Bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? I have good technical knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English  5