Subject: Tech Support Candidate - Mohd Farhan Mohd
From: Mohd Farhan Mohd <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 04:06:43 -0500

| | Tech Support Test

Name | Mohd Farhan Mohd
E-mail | [email-masked]
Phone Number | (91) 9935069070
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Okhla
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Entra | Technical support | Till now | 40
Previous Employer 1 | Pc solution | Remote support | 16 june | 26
Previous Employer 2 | Hcl | Remote support | 05 March | 22

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check internet working fine.
Try to ping ndtv in cmd and check able to ping or not
Then try to reset browser
Try in different browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the Bluetooth for setting
Then try to make it paired
Once paired next time it will connect automatically

What according to you makes you a good candidate for customer service or technical support job? | I am having 5 years experience in Remote Desktop support
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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