Subject: Re: Tech Support Candidate - Siddharth Tiwari
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 3 Mar 2021 02:04:21 -0700 (MST)

Busy on another call 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 3 Mar, 2021, at 14:15, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Siddharth Tiwari < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 3 March 2021 at 1:58 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Siddharth Tiwari 

	

	
	
			Tech Support Test 
		
	Name 	Siddharth Tiwari 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9891970971 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Subhash nagar 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
VoIP 
Windows server, active directories 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Telus International 	Technical support engineer 		45000 
Previous Employer 1 	Brainbro technologies 	Technical consultant 	2019 	32000 
Previous Employer 2 	Genpect 	Process associate 	2015 	18000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Check the url if its entered correctly 
Check the network connection of the computer 
Run tracert to detect where the problem is occuring. 
Clear dns cache 
Restart network adaptor 
Restart computer 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on bluetooth on phone 
Hold the bluetooth button on speaker to discover it on phone 
Tap on the bluetooth speaker name or model showing up in the bluetooth section and connect 
Once you connected , you hear tone or voice command that its connected from speaker itself 
	What according to you makes you a good candidate for customer service or technical support job? 	I have a total of 6+ years of experience and vast knowledge about computer and devices and troubleshooting them. 
I am skilled in ccna , mcsa and linux( centOs) and have worked with windows, unix and linux based systems 
I am also good at management skills and have trained numbers of new hires. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4