Subject: FW: Tech Support Candidate - Aastha Thakur
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 3 Mar 2021 09:02:18 +0000

Keep aside for English

From: Aastha Thakur <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 2 March 2021 at 6:08 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Aastha Thakur

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Aastha Thakur
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9650880198
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Gurgaon
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Gunnebo         Team member     Present 36000
Previous Employer 1     Accor Plus      Team member     18.06.18        32000
Previous Employer 2     Fis     Team member     15.09.15        28000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. I will verify the Url entered on the browser.

2. Then I will refresh the page and enter the url to open it.

3. In case if error reoccurs, we will determine the error the screen like if it is a internet connection error or server down error.

4. In scenarios where we are not able to determine the error, we will check the internet connectivity of my device.

5. The wifi Or the lan icon should be active on the taskbar. If there is error for internet connectivity then I will troubleshoot the problem by selecting the option network and devices.

6. We will then try to open google in new tab and will then search the company's name on google and click on the first url. This is basically done to make sure that we have the updated url.

7. In case if problem persists then it is a server error
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Switch on the speaker and activate the bluetooth option on the phone from settings.
2. Find the list of available bluetooth devices and pair it with the one you want.( based upon the name).
3. Once it is paired start using the option.
What according to you makes you a good candidate for customer service or technical support job? Communication makes me an ideal candidate for this position. I love communicating with people and lending an ear to their problems and queries. My patience allows me to listen to a person's (customer) problem patiently and then take appropriate measures to resolve them. I believe in the fact that provide a kind of service that you would like to receive.
On a scale of 1 - 5 please rate your fluency in spoken English  5