Subject: Tech Support Candidate - Gaurav Mahaur
From: Gaurav Mahaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 04:02:12 -0500

| | Tech Support Test

Name | Gaurav Mahaur
E-mail | [email-masked]
Phone Number | (+91) 8009063371
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Sprint(ienergizer) | Chat support customer care(tech) | 31 march 2020 | 29700
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 - check for spellings of the website
Step 2 - check for http and https
Step 3 - check for internet connectivity on the system
Step 4 - check for firewall setting in windows
Step 5 - check for any ad blocker or any other extension if using chrome that might interfere.
Step 6 - change browser if nothing working
Step 7 - restart internet
Step 8 - try to work the website in incognito mode
Step 9 - update browser if required

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings
2. Tap the Bluetooth option
3. Turn on Bluetooth
4. A list of available devices will appear.
5. If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6. On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!
NOTE - After your speaker is paired – the technical term for connecting two Bluetooth devices – you won’t need to go through that set-up again. Just make sure your speaker is on, and your mobile’s Bluetooth is also on.

What according to you makes you a good candidate for customer service or technical support job? | To resolve and complete the task in a given time. Understand the query and don't let the conversation be boring i.e keep talking with the customer to avoid longer gaps
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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