Subject: FW: Tech Support Candidate - Sanjeev Goel
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 3 Mar 2021 08:48:01 +0000

First round

From: Sanjeev Goel <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 3 March 2021 at 12:59 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sanjeev Goel

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sanjeev Goel
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (0) 9999200450
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Dwarka, New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Alpha Sea & Air Pvt. Ltd.       Director        Current
Previous Employer 1     Elegant Jewels FZE, UAE General Manager March 2013
Previous Employer 2     Neha Imports Exports Ltda, Brazil       Country Manager July 2009
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. I will check the Internet connection
2. If internet is ok, I will check if I am able to open other sites.
3. If I am able to open other sites, I will check if the site address is typed correctly.
4. I will clear the cache, close the browser and open again.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. On mobile phone, Click bluetooth icon to get it activated
2. Go under settings, press locate my device.
3. Click bluetooth speaker on, so that it is located
4. Click search device
5. As the name of the speaker appears on the available device, click on it and Pair it
6. Sometimes a code or confirmation is also required for the connection
What according to you makes you a good candidate for customer service or technical support job? I have technical background, completed Engineering degree.
I have work experience in IT related products.
I have international exposure in business development.
Handling and resolving query of clients.
On a scale of 1 - 5 please rate your fluency in spoken English  5