Subject: FW: Tech Support Candidate - Nishant Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 3 Mar 2021 08:46:51 +0000

First round

From: Nishant Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 3 March 2021 at 1:06 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Nishant Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Nishant Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9311965616
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Tughlakabad Extension
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Adobe   Technical Support Consultant    Working 34k
Previous Employer 1     Teleperformance         Lead Technical Support Associate        6th February 2021       24k
Previous Employer 2     Swaraj Infratech        Site Engineer   20th October 2019       25k
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1) I would first cross check the website address
2) I would then try to open any other website
3) I would check my network connectivity
4) I will connect to a different network and then try to access the website
5) I would then restart my computer
6) I would look up the solution if there is some specific error with code
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1) Open Settings
2) Click on bluetooth
3) Toggle Bluetooth on
4) Select the bluetooth speaker and pair it
What according to you makes you a good candidate for customer service or technical support job? Well first of all I have good technical knowledge and  technical background. I love to troubleshoot on any device and in my last to last organization I was handling all the troubleshooting that a L2 does. That was because I have a positive attitude towards customer's and willingness attitude to resolve the technical issue to provide the resolution.
On a scale of 1 - 5 please rate your fluency in spoken English  5