Subject: FW: Tech Support Candidate - Shahrukh Khan
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 3 Mar 2021 08:46:27 +0000

First round

From: Shahrukh Khan <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 3 March 2021 at 1:19 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Shahrukh Khan

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Shahrukh Khan
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9680859047
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Hanumangarh Rajasthan
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Certification in MCSA 2016
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Techmahindra ltd        System engineer 90 days 25000
Previous Employer 1     Future soft pvt LTD     System engineer
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of of i will check my network connection if required i will try to switch to any different available network then i will check my browser proxy settings. After checking proxy settings i will check check with browser reset/ clear cache. This will fix issue if not i will check ping,trace and nslookup status for mentioned url .
Please list the steps to connect a Bluetooth speaker to your mobile phone.      To connect Bluetooth to mobile i will follow below mentioned steps in my android device.
Phone settings----other network and conditions- Bluetooth---then search for available device to pair the same with mobile
What according to you makes you a good candidate for customer service or technical support job? . I have advanced skills with customer support tools and currently working on same profile you need. Also, I have 4 years of experience as a technical support
On a scale of 1 - 5 please rate your fluency in spoken English  3