Subject: FW: Tech Support Candidate - Siddharth Tiwari
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 3 Mar 2021 08:45:16 +0000

First round

From: Siddharth Tiwari <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 3 March 2021 at 1:58 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Siddharth Tiwari

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Siddharth Tiwari
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9891970971
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Subhash nagar
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
VoIP
Windows server, active directories
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Telus International     Technical support engineer              45000
Previous Employer 1     Brainbro technologies   Technical consultant    2019    32000
Previous Employer 2     Genpect Process associate       2015    18000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Check the url if its entered correctly
Check the network connection of the computer
Run tracert to detect where the problem is occuring.
Clear dns cache
Restart network adaptor
Restart computer
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on bluetooth on phone
Hold the bluetooth button on speaker to discover  it on phone
Tap on the bluetooth speaker name or model showing up in the bluetooth section and connect
Once you connected , you hear tone or voice command that its connected from speaker itself
What according to you makes you a good candidate for customer service or technical support job? I have a total of 6+ years of experience and vast knowledge about computer and devices and troubleshooting them.
I am skilled in ccna , mcsa and linux( centOs) and have worked with windows, unix and linux based systems
I am also good at management skills and have trained numbers of new hires.
On a scale of 1 - 5 please rate your fluency in spoken English  4