Subject: Tech Support Candidate - Kajal Shatma Kajal
From: Kajal Shatma Kajal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 03:36:41 -0500

| | Tech Support Test

Name | Kajal Shatma Kajal
E-mail | [email-masked]
Phone Number | (91) 8506071464
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad opposite gaurt city 2
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Beatroute innovations pvt. Ltd. | Support engineer L1 | | 22800
Previous Employer 1 | Varshly technology pvt. Ltd. | Customer support engineer | 18 dec 2020 | 19800
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will share the particular error or I will share the screenshot with support team

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. On speaker device
2. Select Bluetooth mode in speaker
3. Search Bluetooth option in phone
4. On Bluetooth option
5. Search speaker device name
6. Tap on speaker device name
7. Tap on pair.

What according to you makes you a good candidate for customer service or technical support job?

I love to do help others this is the best thing in me. If I will do this work as a job only than I will frustrated and Not able to do help. I am enjoying it.

I am honest, punctual, polite.

I know how to empathetic with the customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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