Subject: Tech Support Candidate - Shubham Tiwari
From: Shubham Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 01:51:54 -0500

| | Tech Support Test

Name | Shubham Tiwari
E-mail | [email-masked]
Phone Number | (+91) 8349051152
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Malviya nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vaco binary | Associate analyst | Working | 22k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps I will take for trouble shoot.
1. I will check my connection either it is strong or not
2. Will cross check another website for the confirmation
3. Will cross check another systems too for the confirmation
4. At the end I will check all the cable connection

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Take your bluetooth device and power on it and same with the mobile phone we have to activate our bluetooth and than should pair both device with each other and connect it.
What according to you makes you a good candidate for customer service or technical support job? | Calmly handling their queries with calmness and provide them a solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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