Subject: Tech Support Candidate - Aleena Albuquerque
From: Aleena Albuquerque <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 01:11:52 -0500

| | Tech Support Test

Name | Aleena Albuquerque
E-mail | [email-masked]
Phone Number | (+91) 7259197846
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector44 noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Ms excel

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Arihant agency | Asst store mgr | 14/9/2020 |
Previous Employer 1 | Zara | Deputy manager | 20/6/2019 |
Previous Employer 2 | Best seller | Asst mgr | 8/11/2018 |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Test wifi on different device first ,try to restart your modem and router, try a different Ethernet cable ,call internet service provider  and reset your router settings finally
Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1)Go to setting on phone 2),select the Bluetooth option 3)turn on the Bluetooth.4)a list of devices will appear 5)if your speaker is not listed press button on the speaker to make it appear or visible it will show a Bluetooth symbol mostly when on 6)on your phone select the Bluetooth and we are connected

What according to you makes you a good candidate for customer service or technical support job?

Listening skill
Problem solving techniques
Patience

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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