Subject: Tech Support Candidate - Shriraj Walunj
From: Shriraj Walunj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 15:58:42 -0500

| | Tech Support Test

Name | Shriraj Walunj
E-mail | [email-masked]
Phone Number | (091) 8888885807
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune but ready to relocate.
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ADP LLC | Tech Support Analyst | CURRENTLY WORKING | 49500
Previous Employer 1 | Tech Mahindra | CRA | Jan 2019 | 33800
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check what's is the error. Troubleshoot accordingly. Check internet connection, check proxy settings, check if its blocked to visit due to the policies. Check cache & cookies and try clearing it. Restart.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on Bluetooth on phone and the Bluetooth Speaker. Go into pairing mode on both devices. Select the device you want to connect. Enter pairing key if asked and connect.
What according to you makes you a good candidate for customer service or technical support job? | Experience, Skills, Education. Analytical Skills, Soft Skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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