Subject: Tech Support Candidate - Patrick Tchuenga
From: Patrick Tchuenga <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 14:21:00 -0500

| | Tech Support Test

Name | Patrick Tchuenga
E-mail | [email-masked]
Phone Number | (+237) 697056556
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Cameroon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Offline sofware

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Das Jugendzentrum | Language Instructor/Translator | Monday to Friday | -
Previous Employer 1 | Mercy Ships | Translator/Interpreter | Monday to Friday | -
Previous Employer 2 | Independent | Translator | Monday to Saturday | -

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In this situation, I will try to solve the problem as follows:

- First of all, I will check if I am trying to open the right website without spelling errors; then,

- I will close my browser and re-open it and try to launch the website once more; if it fails again,

- I will clear the cache/delete previous navigation history and retry; if still not successful,

- I will change the browser and use another one to open the website, then clear the cache if necessary, etc.; if it still doesn't work,

- I will then contact a person who can help.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

- Firstly, put on the speaker and activate the Bluetouth function,

- Then, activate the Bluetouth of my phone and launch the search option,

- After that, pair the phone with the device and that's it.

What according to you makes you a good candidate for customer service or technical support job? | I am convinced that I am the right candidate for the customer service or technical support job as I have an excellent language background. As a language mediator and intructor, I have been dealing with clients all over the world both in English and French. Moreover, my past experience in the language industry with international clients from diverse backgrounds has helped me develop useful skills in solving problems. We need to be tricky and at times patient when we are talking to people we don't know very well, and this is an ability that I have developed in my career path, both in speaking and writing to people. As a translator and language teacher, one key skill is learning how to communicate with people from different ages and backgrounds so as to solve their problems. In addition, I am always willing to learn new methods and skills, and this will help me understand faster the tasks assigned to me. Also, I can live and work in multicultural environments with great ease. That's why I have no doubt that I am able to make it right!
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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