Subject: Tech Support Candidate - ROCKY MISHRA
From: ROCKY MISHRA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 13:28:36 -0500

| | Tech Support Test

Name | ROCKY MISHRA
E-mail | [email-masked]
Phone Number | (+91) 7014579812
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hari nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Defort outsourcing pvt ltd | TSE | Yesterday | 40000
Previous Employer 1 | Deewan solutions | TSE | 18 April 2016 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

STEP1:- Make Sure the Internet Connection
Works.

STEP2:- If your internet is working good then
refresh the webpage.

STEP3:- Check for Cookies and make sure
Cookies are enabled.

STEP4:- Clear the cache and cookies.

STEP5:- Make sure the web browser is up to
date.

STEP6:-  Restart the web browser.

STEP7:- Use a different web browser.

STEP8:- Restart the device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

STEP1:- Read the Bluetooth speaker user manual
carefully.
STEP2:- On the phone - Open the notification
panel to show the Bluetooth
quick settings panel.
STEP3:- Turn on the speaker and then long press
the bluetooth button on it.

STEP4:- Turn on the Bluetooth toggle to scan and
then select the ready Bluetooth device
from the list of devices found after the
scan.
STEP5:- Pair and connect to the Bluetooth
speaker.The device will be listed in Blue
text under the topic PAIRED DEVICES.

What according to you makes you a good candidate for customer service or technical support job? | "Customer First" is a mantra for any Organisation to suceed in its business. I follow this mantra. Experience, Technical knowledge,  Good Communication and interpersonal skills, customer focus, approach and engage, be polite and a good listener.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |