Subject: Tech Support Candidate - Rahul Ranjan
From: Rahul Ranjan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 12:57:39 -0500

| | Tech Support Test

Name | Rahul Ranjan
E-mail | [email-masked]
Phone Number | (91) 7891585283
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Inknowtech | Network support engineer | | 18000
Previous Employer 1 | Global Tele services | Field Engineer | 10 jan | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: i check the network connectivity like ethernate cable and wifie connectivity.

Step 2: Reset Wi-Fi Modem

Step 3: Clear browser cache, history and cookies

Step4: Restart my device.

Step 5: Restart DNS client

Step6: check with website url with different user.

Step7: Scan my device for malware

These steps will help to get rid of the issues.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Swipe down from the top of the screen.
2 Touch and hold Bluetooth .
3 Tap Pair new device. If i don't find Pair new device, check under "Available devices" or tap More. Refresh.
4 Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | According to me should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |