Subject: Tech Support Candidate - Avi Sharma
From: Avi Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 12:46:17 -0500

| | Tech Support Test

Name | Avi Sharma
E-mail | [email-masked]
Phone Number | (0) 7780268074
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida gaur city
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Great champ technology ltd | Associate | | 27000
Previous Employer 1 | Niti fire and safety pvt ltd | Design and estimation engineer | March 2019 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check my net connection still getting error I will recheck the link of web page at the last I will clear the catch memory then again I will try in browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Unlock the mobile then need to go setting option, in settings need to click connectivity option then have to click on Bluetooth after than turn on the Bluetooth and scan then we will get all available devices.Select wireless speaker which will ask some permission simply we have to allow those.
What according to you makes you a good candidate for customer service or technical support job? | I am good listener and capability to resolve the customer queries as I am aware about the technology.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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