Subject: Tech Support Candidate - P SUDHIR RAO
From: P SUDHIR RAO <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 12:25:07 -0500

Tech Support
Test

Name

P SUDHIR
RAO

E-mail

[email-masked]

Phone Number

(+91) 9716825325

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

VAISHALI

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Speakers &
Audio
EMAILING, DRAFTING, DOCUMENTATION, ETC

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

ROBOTECH PVT LTD

BACKEND EXECUTIVE

21000

Previous Employer 1

BVG INDIA PVT LTD

BACKEND
EXECUTIVE

DECEMBER 2019

18000

Previous Employer 2

UDS UPDATER

COMPUTER
OPERATOR

MARCH 2017

16000

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

If whenever, I website show error, first I check
my computer network, if internet connection connected properly or not, after
all, if internet connection running properly, I clear all chache from my
computer, whether I check other site, etc

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

First ON
both phone and device bluetooth button , then choose searching option in phone
and if get same bluetooth name and connection as usually.

What
according to you makes you a good candidate for customer service or technical
support job?

good communication skills, knowledge about the
product or services which you provide to customer, computer knowledge, good
manner, patience, etc.

On a scale of 1 - 5 please rate your
fluency in spoken English

5