Subject: Tech Support Candidate - Gajendra Singh
From: Gajendra Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 11:47:14 -0500

| | Tech Support Test

Name | Gajendra Singh
E-mail | [email-masked]
Phone Number | (+91) 9540634437
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New ashok nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio
Remote Terminal Assistance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ICCS | Team leader | Currently working | 28000
Previous Employer 1 | Prometric Testing private limited | Analyst | June 2020 | 27000
Previous Employer 2 | Wipro | Associate | Dec 2019 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If i get this situation, Obviously i will check proper internet connectivity
If this would be working good,Then i will check whether ,Is there any pop-up coming and will clear cookies and cache
Still ,if the issue persists ,then for sure ,i will try to switch the browser with another one
P.S- Firewall Defender may also get checked in some scenarios

Well all  Above mentioned steps are subjects to be taken careof
Hence ,it may eliminate chance of this error

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Will Open the connection/connectivity<Wireless connectivity<Bluetooth  option in settings
Then tap over Bluetooth option
And then scan for all nearby devices
Then a pop up will come over screen to pair
Click over yes
Its ready to go!!!

What according to you makes you a good candidate for customer service or technical support job?

Must know
•How to empathize/Sympathize the Customers
•Active listening and soft skills
•Attentiveness/Acknowledge the Customers
•Dont't Interrupt Customer
•Try to put yourself in feet of customers
•Correct and Complete info must be conveyed
• Made yourself easily understandable for Customers

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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