Subject: Tech Support Candidate - Babita Adhikari
From: Babita Adhikari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 11:20:39 -0500

| | Tech Support Test

Name | Babita Adhikari
E-mail | [email-masked]
Phone Number | (0) 7678373445
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Indrapuram Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tech mahindra noida | CSA | 30 June 2020 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | As a computer user if I found website error firstly I will suggest to refresh the Web page then try again. If still the same error occurs again then I will suggest to check that the Web browser is up to date and cache is clear.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | To connect a Bluetooth speaker to mobile phone firstly I'll go to setting and turn on the Bluetooth option then check the list of available devices and connect with the speaker.
What according to you makes you a good candidate for customer service or technical support job? | I think I'm best for this job role because I'm proficient in handling customer queries, provide  accurate and appropriate solution to customers in a effective manner possible. Provide customer satisfaction along with that in my previous organization I maintain my kpi's as set by the company and having a good relation with my Team lead, AM and colleagues.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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