Subject: Tech Support Candidate - Utkarsh .
From: Utkarsh . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 11:09:27 -0500

| | Tech Support Test

Name | Utkarsh .
E-mail | [email-masked]
Phone Number | (+91) 9078803012
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jamshedpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Comviva | Software Engineer | Still working | 375000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check cache and cookies and clear them and try again.
If it still does not work I will flush the DNS

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the bluetooth on phone and device and connect them.
What according to you makes you a good candidate for customer service or technical support job? | I have been working in a technical support engineer since one and half year and have been awarded star talent award in my organisation.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |