Subject: Tech Support Candidate - Aditi Sharma
From: Aditi Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 09:57:43 -0500

| | Tech Support Test

Name | Aditi Sharma
E-mail | [email-masked]
Phone Number | (+91) 8285089883
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | khazani women's vocational institute | center director | 30/08/2020 | 50,000/-
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I restart my device
2. Check the internet connectivity
3. try to open google.com first, then check result is loaded properly or not
4. Check if the website is down for me or for everybody

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to setting,
2. Click on connections,
3. Then, click on Bluetooth,
4. Click "On" Bluetooth
5. Scan for Bluetooth speaker.
6. Click on Speaker which we want to connect

What according to you makes you a good candidate for customer service or technical support job?

1. Quick learner
2. Good communication skill
3. Problem-Solving Skill

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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