Subject: Tech Support Candidate - Abhijeet Bhadra
From: Abhijeet Bhadra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 09:53:41 -0500

Tech Support
Test

Name

Abhijeet
Bhadra

E-mail

[email-masked]

Phone Number

(0120) 9910879954

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Sector 4, G Noida
West

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows - Basic
Networking
- basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Barclays

Personal Banker

08/09/2019

39000

Previous Employer 1

Adobe Systems

Technical
Support

21/10/2016

55000

Previous Employer 2

Dell International

Sr. Technical
Support

20/02/2011

32000

In your past experience
you have (select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Refresh the page.

Make sure Java script is on.

Make sure cookies are enabled.

Make sure browser is up to date.

Restart the browser.

Try a different browser.

Restart the computer.

Ping the website.

Restart the router.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Go to
settings on mobile.

Tap the Bluetooth option.

Turn on Bluetooth.

A list of available devices will appear.

select speaker and connect to it.

What according to
you makes you a good candidate for customer service or technical support
job?

"Customer First" is a mantra for any Organisation to succeed
in its business. I follow this mantra.  Being responsive with positive
attitude, taking accountability & ownership, understanding Customer issues
as a partner and providing proactive cost effective and best solutions towards
the problems before the Customer realizes. My experiences with customers from
different parts of the globe and from different domain would help the
organisation benefit and gives me an edge.

On a scale of 1 - 5 please rate your fluency in spoken
English

5