Subject: Tech Support Candidate - Ritu Sharma
From: Ritu Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 09:41:08 -0500

Tech Support
Test

Name

Ritu
Sharma

E-mail

[email-masked]

Phone Number

(0) 9999371940

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Dabri extension
east

Which best describes your Technical Support
capabilities

I don't have experience or skills for Technical
Support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Basic excel, powerpoint,

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

L2L

German language trainer

Currently working

40000

Previous Employer 1

Studyfeeds

German language
faculty

November 18, 2020

25000

Previous
Employer 2

KV AFS HI DAN

Language teacher

March,31, 2019

22250

In your past experience you have (select
all that applies)

Interacted with customers over Email
Did not
interact with customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

At first, I will check all the HTML tags and
commands used to open a website.

If the above step doesn't work and the problem is not being solved , the I would
prefer to take an external technical support or discuss the problem with
colleagues , sothat the problem can be solved efficiently.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

To connect a Bluetooth speaker from your mobile take the
following steps:

Click on the on button at the bottom of your speaker. To ensure the same , click
the blue displayed light.

Now, go to the settings in your phone. Click on mobile and internet.

Enable the bluetooth.

Click of the available devices to refresh the bluetooth.

After refreshing your bluetooth, you will see  the name of your bluetooth in
the list appears.

Click on the device name to be connected ( if your device name is 123ok , click
on the same).

At last enter the security pin of your mobile and click on ok.

Now your device is ready to use with bluetooth speaker

What according to
you makes you a good candidate for customer service or technical support
job?

Ability to understand and explain the technical terms
effectively, polite behaviour, good communication skills, and patience to listen
others.

On a scale of 1 - 5 please rate your fluency in spoken
English

4