Subject: Tech Support Candidate - Harshit Raghav
From: Harshit Raghav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 09:26:00 -0500

| | Tech Support Test

Name | Harshit Raghav
E-mail | [email-masked]
Phone Number | (201001) 9667752080
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | K-3rd/115 Nehru Nagar, Rakesh Marg, Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | I Energizer | Chat Executive | 20, April 2020 | 26000
Previous Employer 1 | Cogent E services | Escalation Executive | 19th March 2019 | 22000
Previous Employer 2 | Hs18 | CSR | 24Fab, 2017 | 18000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I whould check the website history and check all the things in proper manner and after that I whould check the ip address and then find out the cause.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we on the mobile blutooth and after that I just on the blutooth speaker and after that I whould do pairing of both devices.
What according to you makes you a good candidate for customer service or technical support job? | I guss I can do this job because I am an good problem solver and I have that skill that I can understand the root cause of problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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