Subject: Tech Support Candidate - Divya Mohan Srivastava
From: Divya Mohan Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 09:08:18 -0500

| | Tech Support Test

Name | Divya Mohan Srivastava
E-mail | [email-masked]
Phone Number | (+91) 8299204062
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Intellect design arena ltd | Associate support executive | | 16570
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Reboot your computer and test the website again.
2.Try loading the site in a different browser. 3.There may be some settings configured incorrectly on your browser.
4.Try a different web browser to see if you can load the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Switch on the Bluetooth speaker.
2. Turn on your mobile Bluetooth.
3. Searching the nearby devices in your mobile.
4. Pair the speaker with your phone.

What according to you makes you a good candidate for customer service or technical support job? | I am good for technical support because i had already experience in technical background as well as customer handling also.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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