Subject: Tech Support Candidate - Vaibhav Nikam
From: Vaibhav Nikam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 08:12:14 -0500

Tech Support
Test

Name

Vaibhav
Nikam

E-mail

[email-masked]

Phone Number

(+91) 9356242010

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Pune

Which
best describes your Technical Support capabilities

I don't
have experience or skills for Technical Support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Linux
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Fresher

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Did not interact with customers, supported
internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

If www.ndtv.com website didn't open then we close
the web browser, then reopen the web browser and again we are trying to open the
website if the website still stuck then we are trying to open website with
another Browser if website still not open then we will check the internet
connection

There are lots of type error to open the website first of wall we see the
error, then we will complete troubleshoot the error

Example

404  errors: -web browser can connect to the server, but  the specific page
you are trying to access  can't be reached

You are offline error: -you are offline error that means you  aren't connecting
to the internet

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Go to settings

2. Tap the Bluetooth option

3. Turn on Bluetooth

4. A list of available devices will appear.

5. If your speaker is not listed, press the button on your speaker that makes it
discoverable – it’s often a button with a Bluetooth symbol on it.

6. On your mobile select your speaker (it might be a random product number but
should have the speaker’s brand name listed) and that’s it, you’re
connected

What according to you makes you a good candidate
for customer service or technical support job?

"Customer
First" is a mantra for any Organisation to Suceed in its business. I follow this
mantra.  Being responsive with positive attitude, taking accountability &
ownership, understanding Customer issues as a partner and providing proactive
cost effective and best solutions towards the problems before the Customer
realizes would definitely differentiate you from others

On a scale of 1 - 5
please rate your fluency in spoken English

3