Subject: Tech Support Candidate - Pallavi Saxena
From: Pallavi Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 08:06:34 -0500

| | Tech Support Test

Name | Pallavi Saxena
E-mail | [email-masked]
Phone Number | (0) 9643289246
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida extension
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Kkv delta led products pvt ltd | Senior technical executive | 19 march 2020 | 21k per month
Previous Employer 2 | Compact lighting | Testing engineer | 20march 2016 | 12k per month

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check the following things :
1st i ll check the name of the website to make sure that what ever i typed is correct or not.
2nd : i ll check the internet connectivity/ intranet .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st : Trun on  bluetooth of both devices
2nd : make sure that device doscovery is on
3: After that pairing of both devices .

What according to you makes you a good candidate for customer service or technical support job? | As an individual I am very patient and soft spoken person to others
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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