Subject: Tech Support Candidate - Arpit Saxena
From: Arpit Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 07:25:33 -0500

| | Tech Support Test

Name | Arpit Saxena
E-mail | [email-masked]
Phone Number | (+91) 7289994761
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indirapuram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Hybris,java

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infosys | Associate consultant | 13 Jan 2021 | 70000
Previous Employer 1 | PMC | Hybris consultant | 31 jan 2018 | 40000
Previous Employer 2 | Reflex solution | Junior engineer | 13 March | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | The first step to analyse the issue is to check the call which is failing in network after inspect element. The scond step to check the full response or error in the logs. Then will take appropriate steps accordingly

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 swipe down front the top of the screen
2 touch and hold bluetooth
3 tap pair new device.
4 tap the name of the bluetooth device you want to pair.

What according to you makes you a good candidate for customer service or technical support job? | I have worked more then 10 clients in technical support and also worked as a team lead so know how to handle the clients.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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