Subject: FW: Tech Support Candidate - Shaleen Makwana
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 2 Mar 2021 12:09:49 +0000

Reject

From: Shaleen Makwana <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 1 March 2021 at 4:39 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Shaleen Makwana

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Shaleen Makwana
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (011) 9899877212
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Dilshad Garden Delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        na
Previous Employer 1     barclays        process advisor na      34000
Previous Employer 2     genpact process developer       2017    22000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I would ask customer to check if his or her computer connected to the internet or not. If the device is connected via wi-fi would ask customer to check the wi-fi signals are good or not. Would also ask customer to connect the device via lan port. By performing all these steps if the website still not accessible I would ask the customer to reboot the router and wait for few minutes. And will ask the customer to try to open the website again on a same browser. Or if he/she has other browser also on the computer would ask to try open the website on that also.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on Bluetooth from the settings and connect the available devices which were already paired or pair a new device.
What according to you makes you a good candidate for customer service or technical support job? I've been working with customer service process since 2007 have served U.S, UK & Australian customers. Also have good technical knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English  5