Subject: Tech Support Candidate - Rakesh Mishra
From: Rakesh Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 07:09:28 -0500

| | Tech Support Test

Name | Rakesh Mishra
E-mail | [email-masked]
Phone Number | (91) 9990600737
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sarita Vihar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | computer Network and teleco india Pvt ltd | System Engineer | | 26700
Previous Employer 1 | G K dairy milk and pov ltd | Asst.It manager | 24july 2019 | 23000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check internet is working or not if Internet will work properly I will  change bowser to check. if its still not work I will enable disable and enable Ethernet or Wi-Fi properties and it it still not working I will check this site on another system on another system If it is working properly  then  i all do some extra troubleshoot to resolve the issue
Please list the steps to connect a Bluetooth speaker to your mobile phone. | turn on Bluetooth on both device and go to phone select speaker name on Bluetooth then pair device and it will connect .
What according to you makes you a good candidate for customer service or technical support job? | I have experience on on site engineer if i will get the chance I ll handle smoothly to users call
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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