Subject: Re: Tech Support Candidate - DHARMENDRA KUMAR
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Tue, 2 Mar 2021 12:09:02 +0000

Reject

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 2 March 2021 at 4:31 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - DHARMENDRA KUMAR

Will call us back, his wife was on call

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 2 Mar, 2021, at 15:19, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

First round

From: DHARMENDRA KUMAR <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 1 March 2021 at 8:09 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - DHARMENDRA KUMAR

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    DHARMENDRA KUMAR
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9049836418
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Linux
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        LEARN EXPRESS GROUP     SYSTEM TRAINER  09/2020 12000
Previous Employer 1     AMDOCS DEVELOPMENT CENTER       TECHNICAL SUPPORT       06/2019 29000
Previous Employer 2     PYRO    RF ENGINEER     09/2017 19000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all, I do check the internet connection whether it's connected or not.

If the internet is connected, I will try to clear the cache and cookies of the web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      Here are a few steps to connect a Bluetooth speaker to a mobile phone;

1.Swipe down from the top of the screen.

2.Make sure Bluetooth is turned on.

3.Touch and hold Bluetooth.

4.In the list of paired devices, tap a paired but unconnected device.

5.When your phone and the Bluetooth device are connected, the device shows as "Connected."
What according to you makes you a good candidate for customer service or technical support job? I am a result-oriented professional with over 6 years of experience in troubleshooting and Technical Support.

Also, I have well experience handling complex scenarios and issues.

On a scale of 1 - 5 please rate your fluency in spoken English  5