Subject: FW: Tech Support Candidate - Aniket Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 2 Mar 2021 11:42:04 +0000

Reject

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 2 March 2021 at 12:23 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - Aniket Singh

Busy

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 1 Mar, 2021, at 17:54, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

First round

From: Aniket Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 1 March 2021 at 2:33 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Aniket Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Aniket Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8750832701
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Active Directory
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Capgemini       Senior Analyst  7th April 2021  39000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will ask user if he is the only one facing this issue or are there other users as well
I will ask him if he has been able to access this website before or not
I will open the webpage and check for any error message
I will clear his web history, cookies and cache
I will update his firewall security
I will enforce group policies in machine via cmd command
I will ask user to restart his machine and if he still faces the issue then i will take user's IP address, machine name and check with networking team if the website needs to be whitelisted for the user or not, will act accordingly as per their response
Please list the steps to connect a Bluetooth speaker to your mobile phone.      I will switch on the bluetooth speakers and simultaneously open bluetooth in my mobile as well.
In my mobile i will search for the device name and after pairing the device will be connected.
What according to you makes you a good candidate for customer service or technical support job? Beacuse i have good interpersonal and communication skills.
I am good in managing resources during as i am doing the same in my company.
In my current company i have got high ratings during appraisals and consecutive promotions in two years which shows my consistency
I have received multiple appreciations from my supervisor and client, mentioning about my hard work and problem solving skills
On a scale of 1 - 5 please rate your fluency in spoken English  4