Subject: Tech Support Candidate - Ravi Goyal
From: Ravi Goyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 06:38:40 -0500

| | Tech Support Test

Name | Ravi Goyal
E-mail | [email-masked]
Phone Number | (+91) 9996066232
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka sector 8. New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Ltd | CCTV Engineer | Sill working | 30000
Previous Employer 1 | Orion Edutech | Hardware and Networking Trainer | 9th Oct 2019 | 20000
Previous Employer 2 | Tyco Fire and Security | Technical Executive | ,17 June,2016 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will be check Internet connection . Internet is working or not.

2 . Suppose Internet is not working I will be Replugh the Network cable and try again.
3. Again Internet is not working then I will unpluggh the Network cable and cut the RJ-45 connector one end via crimping tool.
4. After that I will be straight color coding and reconnect the New RJ-45 connector in cable
5. I will punch the connector via crimping tool.
6. Replugh the Network cable in Ethernet port
7. I will be check now Internet is working and open the browser and clear all the cookies .

8. Now I will be try to open www.ndtv.com

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth speaker
2. After that on the Bluetooth option of mobile.
3. Go the scan option and try to find name of Bluetooth speaker name.
4. If match found then connect the speaker the mobile Bluetooth

What according to you makes you a good candidate for customer service or technical support job? | To understand the client problem or query and find out the optimum solution of particular problem or query
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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