Subject: Tech Support Candidate - Madhu singh
From: Madhu singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 06:32:35 -0500

| | Tech Support Test

Name | Madhu singh
E-mail | [email-masked]
Phone Number | (+91) 8527448680
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghitorni,Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | redcarpet tech private ltd | team leader | 6th feb 2020 | 20k
Previous Employer 2 | am webshop india pvt ltd | customer support executive | 24th oct 2020 | 20k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Hi Team,

This is to bring your kind attention. while I am opening the www.ndtv.com website. it is occurring the technical error. Please resolve the issue on priority.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 8527448680

What according to you makes you a good candidate for customer service or technical support job?

I think in customer service, one has to be very positive. while handling the customer issues.
they have to below qualities :

A polite, active listener, calm,

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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