Subject: FW: Tech Support Candidate - Sajid Khan
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 2 Mar 2021 11:30:50 +0000

Reject

From: Sajid Khan <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 1 March 2021 at 8:31 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sajid Khan

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sajid Khan
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9716947363
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Shaheen Bagh
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Na      Na      Na      Na
Previous Employer 1     Na      Na      Na      Na
Previous Employer 2     Na      Na      Na      Na
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  At first I'll try to check the all connectivity issues like Wi-Fi or Eternet (rj45)
I will reset that very connection then try to open website again if the problem got fixed, I will continue surfing Internet using browser other if problem is still there,
This time I would try to clear current Internet browser's history along with cache into temp file and I will check again the connectivity if problem still didn't solve now I will unplug the  wire  LAN and reset the wireless network connection into desktop if this is PC if problem still didn't solve now, I would reset Router/MODEM and restart and check the connectivity again if still didn't solve the problem I would unscrew pc/ laptop to check whether the problem coming from hardware area such as network cards or LAN jack or Wi-Fi in laptops
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1-Firstly we shall turn on the Bluetooth speakers
2-Now we shall power on this system
3-Now we shall select Bluetooth mode of this speaker
4-Now we shall turned on our Bluetooth of mobile phone
5-If device is already paired we just have to click on the listed desired device,
Otherwise we need to pair desired devices first then could able to use connect from mobile to Bluetooth speakers
What according to you makes you a good candidate for customer service or technical support job? Since I am a fresher, I am looking forward to getting started with building my career I am passionate about technology plus I have done diploma engineering in computer science and I'm in final semester of btech so I believe reputed company like yours will give me an opportunity to get a hands-on experience, I don't doubt that you compensate your freshers well but for me being a part of the team and learning are equally important.
On a scale of 1 - 5 please rate your fluency in spoken English  5