Subject: Tech Support Candidate - Gaurav Pandey
From: Gaurav Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 06:15:03 -0500

| | Tech Support Test

Name | Gaurav Pandey
E-mail | [email-masked]
Phone Number | (011) 9873081513
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar,nearby Noida sec 15 metro station
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pinelabs | Software support | | 50K
Previous Employer 1 | I prof | Software support | April2 016 | 45K
Previous Employer 2 | NA | NA | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Restart My Device.After rebooting,if I still have the same problem again
2.Then I will make Sure the Internet Connection Works.
3.If I am able to load google.com.Then in next step I have to make sure search results load properly.
4.If search reusult load properly & still getting an error.Then I will check if the Website is Down for Everybody or Just Me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. press the button on speaker that makes it discoverable
2.Turn on Bluetooth of Mobile phone.
3.A list of available devices will appear.

What according to you makes you a good candidate for customer service or technical support job? | Its all about attitude like onebshould be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.I follow this mantra of "Customer first".  Being responsive with positive attitue, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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