Subject: Tech Support Candidate - Ruchi Jain
From: Ruchi Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 06:12:48 -0500

| | Tech Support Test

Name | Ruchi Jain
E-mail | [email-masked]
Phone Number | (112) 8920645458
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Sr.Process Executive | 10Dec2020 | 32800
Previous Employer 1 | Concentrix | Sr.Customer Service Executive | 1Mar2020 | 24000
Previous Employer 2 | Tanisha Systems Pvt Ltd | Sr.Relationship Executive | 8Dec2016 | 22000

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-I'll check the wifi connection. Disconnect wifi and connect it again.
2-Turn off the router and restart it again.
3-Try to open the website on another browser.
4-Clear cache and cookies of the browser.
5-Uninstall the browser and install it again.
6-Software update.
7-Restart the system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth of the speaker.
Turn on the bluetooth of the phone.
Pair both the devices.
Connect the device.

What according to you makes you a good candidate for customer service or technical support job?

Understanding the customer's issue properly.
Probing for the proper details.
Try to provide the multiple resolutions.
Go with the best resolution which is suitable to customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |