Subject: Re: Tech Support Candidate - vishwajeet kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 2 Mar 2021 04:02:59 -0700 (MST)

Not Picking 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 2 Mar, 2021, at 15:21, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: vishwajeet kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 1 March 2021 at 6:53 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - vishwajeet kumar 

	

	
	
			Tech Support Test 
		
	Name 	vishwajeet kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 7428411642 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Munirka,New delhi 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	concentrix ibm daksh pvt ltd 	email advisor 	still working 	35,000 
Previous Employer 1 	NA 	NA 	NA 	NA 
Previous Employer 2 	NA 	NA 	NA 	NA 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	In order to troubleshoot the problem, first of all, i will check weather i am connected to the internet or not. Simultaneously, i will also check weather the given site has been blocked by the search engine or not. Once, the problem is detected i will try to fix it either by reconnecting to the network or by making the necessary changes in the settings of the browser, i will also refresh the pages and will restart the system if necessary. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	step 1- Activate the Bluetooth speaker. 

step 2- Activate the Bluetooth of the mobile phone. 

step 3- Search for the near available devices on the phone and select the name of the Bluetooth speaker you want to connect with. 

step 4- A notification may appear on the screen of the Bluetooth device seeking for the permission. 

step 5- Click on the allow button in order to grant the permission to get connected to the device. 

step 6- Mobile phone and speaker will be connected. 
	What according to you makes you a good candidate for customer service or technical support job? 	As we know that the customer service requires a very good command over the language and interpersonal skills along with problem solving aptitude. I have mastered all these competencies during my scholastic days and i have an experience of approximately 3 years of working in this field. During my professional life i have exposed myself to a variety of situations in which these skills helped me to figure out the customer's problems and to suggest the best remedy for optimum customer satisfaction. Hence, my skills along with my proper experience makes me a good candidate for this post. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4