Subject: Re: Tech Support Candidate - DHARMENDRA KUMAR
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 2 Mar 2021 04:01:13 -0700 (MST)

Will call us back, his wife was on call 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 2 Mar, 2021, at 15:19, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: DHARMENDRA KUMAR < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 1 March 2021 at 8:09 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - DHARMENDRA KUMAR 

	

	
	
			Tech Support Test 
		
	Name 	DHARMENDRA KUMAR 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9049836418 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Linux 
Networking - advance 
Hardware - Basic 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	LEARN EXPRESS GROUP 	SYSTEM TRAINER 	09/2020 	12000 
Previous Employer 1 	AMDOCS DEVELOPMENT CENTER 	TECHNICAL SUPPORT 	06/2019 	29000 
Previous Employer 2 	PYRO 	RF ENGINEER 	09/2017 	19000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all, I do check the internet connection whether it's connected or not. 

If the internet is connected, I will try to clear the cache and cookies of the web browser. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Here are a few steps to connect a Bluetooth speaker to a mobile phone; 

1.Swipe down from the top of the screen. 

2.Make sure Bluetooth is turned on. 

3.Touch and hold Bluetooth. 

4.In the list of paired devices, tap a paired but unconnected device. 

5.When your phone and the Bluetooth device are connected, the device shows as "Connected." 
	What according to you makes you a good candidate for customer service or technical support job? 	I am a result-oriented professional with over 6 years of experience in troubleshooting and Technical Support. 

Also, I have well experience handling complex scenarios and issues. 

	On a scale of 1 - 5 please rate your fluency in spoken English 	5