Subject: Tech Support Candidate - Rajdeep Vishwakarma
From: Rajdeep Vishwakarma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 05:59:57 -0500

| | Tech Support Test

Name | Rajdeep Vishwakarma
E-mail | [email-masked]
Phone Number | (+91) 8109409568
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jabalpur Madhya Pradesh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hitech eterminal Services Pvt Ltd | Service Coordinator | NA | 16000
Previous Employer 1 | Evolve Technology | Field Operation Engineer | April 2016 | 21000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, I check my Internet connectivity either it is connected to Modem over LAN cable or over wifi, if not connected then I check the LAN Cable and Modem also.
I can restart the modem for further solution, if all ok then I check my browser that the website which I want to open, is compatible with the browser, If it is ok then I will check that the date and Time are set or not, I will check all above problems and try to resolve them

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on the mobile Bluetooth then swich bluetooth speaker on its pairing mode then find the device name in Bluetooth list, tap on the device name and enter the default pairing code if exists, after entering the pair code, device get connects.
What according to you makes you a good candidate for customer service or technical support job? | I have good communication skills and good knowledge of computer softwares and hardwares on which I can be a good troubleshooter and also I have an experience of customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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