Subject: Re: Tech Support Candidate - Pradeep Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 2 Mar 2021 03:58:48 -0700 (MST)

No He is doing lots of grammatical errors 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 2 Mar, 2021, at 15:08, Deeksha Dadu <[email-masked]> wrote: 

Doubt his English will. Be good but do a quick one and let me know 

From: Pradeep Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 1 March 2021 at 9:26 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Pradeep Kumar 

	

	
	
			Tech Support Test 
		
	Name 	Pradeep Kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(0120) 8178246435 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Noida 63 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
Routing protocols 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Synapseindia outsourcing Pvt ltd 	Network engineer 	March 	35000 
Previous Employer 1 	Bharatit sarvices ltd 	Network engineer 	Feb 2019 	26000 
Previous Employer 2 	Krisfo Infotech Pvt ltd 	System engineer 	2018 	15000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1-Check system firwall 
2-check LAN cable connectivity 
3-check ip address and gateway 
4-check DNS and dhcp 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Open Bluetooth 
Search Bluetooth name 
Connect pair 
Pair done 
Bluetooth done 
Connection stabilise 
	What according to you makes you a good candidate for customer service or technical support job? 	I have good technical knowledge like routing protocols , switching, troubleshoot of network support software hardware etc 
I give the full 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4