Subject: Tech Support Candidate - Manish Notiyal
From: Manish Notiyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 05:58:08 -0500

| | Tech Support Test

Name | Manish Notiyal
E-mail | [email-masked]
Phone Number | (91) 8076354260
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indirapuram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Decorus tech | Technical support engineer | NA | 32k
Previous Employer 1 | Concentrix | Technical advisor | Nov 202 | 25k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all restart the computer, then check for the internet connection (like power in router, lan cable etc) I will try same website in other browsers as well. Then I will try by clearing the chache and cookies.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth both.
Scan for available bluetooth devices in mobile.
Then pair and connect with the available device.
It will verify by pass code and done

What according to you makes you a good candidate for customer service or technical support job?

I have a positive attitude towards my job.
I am polite and know how to calm down to angry customer.
Also I have good listening skills.
So I will listen to customer patiently, once he/she is done then I will react or empathize. Later apologize and look for the solution. And also will not to forget the feedback about customer service experience.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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