Subject: Tech Support Candidate - Amit Kumar
From: Amit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 05:38:14 -0500

| | Tech Support Test

Name | Amit Kumar
E-mail | [email-masked]
Phone Number | (+91) 7551189606
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IMERIT | Senior it executive | Working now | 34 k
Previous Employer 1 | Nokia | French Translator | Sep 2018 | 20 k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check the error message first what is it then according to the specific issue I will troubleshoot. I could check internet connection and clear cases and cookies of the browser then try to open the site again.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will turn on the Bluetooth of speaker and my phone then I will find the device name of Bluetooth in my phone to connect.
What according to you makes you a good candidate for customer service or technical support job? | I am always happy to learn new technical things if I am not able to resolve the technical issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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