Subject: Tech Support Candidate - Neeraj Sharma
From: Neeraj Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 05:21:24 -0500

| | Tech Support Test

Name | Neeraj Sharma
E-mail | [email-masked]
Phone Number | (91) 9718289888
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mayur Vihar Phase 1 Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Whitehat Education Pvt LTD | sales manager | 09/02/21 | 45000
Previous Employer 1 | Lenskart Solutions Pvt Ltd | Senior Executive | 01/08/20 | 36000
Previous Employer 2 | I Fix Pc Pvt Ltd | Technical support executive | 13/06/2018 | 33000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check the internet connection,if internet is working properly,then i will clear all the history,cache and cookies from the browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we need to turn on the bluetooth speaker,then we will open the bbluetootth in phone and scan for the connection of bluettooth speaker and then i will connect it after scanning.
What according to you makes you a good candidate for customer service or technical support job? | I do have an allround experience in customer service and sales which makes me a good candidate for this post.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |